These Affiliate Program Terms of Service (“Agreement”) govern your participation in our affiliate program (“Program”). By registering as an affiliate, you agree to be bound by this Agreement in full. If you do not agree, do not register or participate.
1. Program Overview
We operate an affiliate program that allows approved individuals and entities (“Affiliates”) to earn commissions by referring new customers to our Shopify applications. Commissions are earned only under the specific conditions described in this Agreement.
2. Eligibility
To participate in the Program, you must:
- Be at least 18 years of age or the age of majority in your jurisdiction
- Have a valid, active account in our affiliate platform
- Comply with all applicable laws and regulations in your jurisdiction
- Not be an employee, contractor, or immediate family member of our company
- Not have any prior history of fraud, abuse, or violations of our policies
3. Commission Structure
3.1 Per-Install Commissions
For qualifying apps, Affiliates earn a fixed commission of $1.00 USD per new qualifying install. A qualifying install must meet all of the following conditions:- The referred store must be a live, active Shopify store on a paid Shopify subscription plan
- The referred store must not be a Shopify development store, partner store, trial store, or any store not on a paid plan
- The app must be installed by a store that has never previously installed the app
- The install must be attributed to your unique affiliate referral link or code
- The app must remain installed and active on the store for a minimum of 30 consecutive days
- The referred store must not be owned, operated, or controlled by you or any party affiliated with you
3.2 Recurring Revenue Commissions
In addition to per-install commissions, Affiliates earn a recurring commission of 20% of the net subscription revenue generated by each referred store for as long as that store remains on an active, paid Shopify plan and continues paying for the referred app. The following conditions apply:- The recurring commission is tied to the referred store’s continued active paid subscription to both Shopify and the applicable app
- Commissions are calculated on net revenue after any refunds, chargebacks, or platform fees
- If the referred store downgrades to a free plan, pauses their Shopify subscription, or uninstalls the app, recurring commissions cease immediately for that store
- If the referred store upgrades to a higher plan, the 20% commission applies to the new plan amount from the billing cycle in which the upgrade takes effect
- Recurring commissions are not retroactive and do not apply to billing periods before the affiliate referral was attributed
- The referred store must not be owned, operated, or controlled by you or any party affiliated with you
3.3 Commission Validation Period
Per-install commissions are not confirmed or paid until the 30-day minimum install period has elapsed without the app being uninstalled, paused, or deactivated. Any install that does not meet this requirement will be disqualified and no commission will be paid. Recurring commissions are subject to monthly validation confirming the referred store remains on a qualifying paid plan.3.4 Commission Rates for Other Apps
Commission structures for apps not covered under Sections 3.1 or 3.2 will be defined in writing at the time of your affiliate approval or in a separate addendum to this Agreement. All other terms and conditions of this Agreement apply equally to those commissions.4. Prohibited Conduct
The following actions will result in immediate disqualification of commissions, suspension, or permanent termination from the Program:
4.1 Self-Referrals
You may not refer yourself, your own stores, stores you own or co-own, stores operated by members of your household, or any store over which you have direct or indirect control. This includes referring stores through nominee arrangements or proxy ownership.4.2 Development and Test Stores
Commissions will not be paid for installs on Shopify development stores, partner test stores, trial stores, free plan stores, or any store not actively paying Shopify for a subscription. It is your responsibility to ensure that referred stores qualify before promoting to them.4.3 Artificial or Manipulated Installs
You may not artificially inflate install counts through any means, including but not limited to:- Incentivizing installs with the intent to uninstall after the commission clears
- Coordinating with third parties to install and then uninstall apps to cycle commissions
- Using automated scripts, bots, or programmatic tools to generate referrals or installs
- Creating fictitious Shopify stores for the purpose of generating commissions
- Paying or compensating merchants to install apps through your affiliate link
4.4 Cookie Stuffing and Unauthorized Tracking
You may not engage in cookie stuffing, forced clicks, iframe embedding, or any technique that attributes referrals to your account without the genuine voluntary action of the referred user.4.5 Misleading Promotion
You may not make false claims about our apps, misrepresent pricing or features, impersonate our brand or support team, or use deceptive marketing tactics to drive installs.4.6 Multiple Affiliate Accounts
Each person or entity may maintain only one affiliate account. Creating multiple accounts to circumvent limits, recover from a ban, or duplicate commissions is strictly prohibited.5. Tracking and Attribution
Commission attribution is determined solely by our tracking system. You are responsible for ensuring your referral links are properly formatted and functioning. We do not manually attribute commissions for installs that were not tracked through your affiliate link due to technical errors on your end, user browser settings, or ad-blockers.
In cases of disputed attribution between multiple affiliates, the first valid tracked referral will take precedence. We reserve the right to determine attribution at our sole discretion.
6. Payment Terms
Commissions are paid on a schedule disclosed in your affiliate dashboard, typically monthly, subject to reaching any minimum payout threshold. All payments are in USD. You are responsible for any applicable taxes on your commission earnings and for providing any required tax documentation.
We reserve the right to withhold payment on commissions that are under review for potential fraud or policy violations. If fraud is confirmed, those commissions will be permanently forfeited.
7. Fraud Detection and Account Review
We actively monitor affiliate activity for patterns consistent with abuse or fraud. This includes analysis of install-to-uninstall timing, store eligibility, referral source quality, and commission-to-install ratios.
If we detect suspicious activity, we may:
- Place your account under review and suspend commission payments
- Request documentation proving the legitimacy of referred stores
- Disqualify and reverse previously credited commissions
- Permanently terminate your affiliate account
- Pursue legal remedies for fraudulent activity
You agree to cooperate fully with any investigation and to provide requested information within 10 business days.
8. Clawbacks and Commission Reversals
Commissions may be reversed or clawed back in the following circumstances:
- The app is uninstalled before the 30-day minimum install period is met
- The referred store is determined to be ineligible (development store, free plan, etc.)
- The install is determined to be fraudulent or in violation of this Agreement
- A chargeback or payment dispute is initiated by the referred merchant
- We discover that attribution was manipulated or inaccurate
- Recurring commissions already paid are subject to reversal if the underlying subscription payment is subsequently refunded or charged back by the referred merchant
Reversed commissions will be deducted from future payouts. If your account balance is insufficient, we reserve the right to invoice you for the difference.
9. Modifications to the Program
We reserve the right to modify commission rates, payment terms, program rules, or any part of this Agreement at any time. We will provide reasonable notice of material changes via email or your affiliate dashboard. Continued participation in the Program after changes take effect constitutes acceptance of the updated terms.
10. Termination
Either party may terminate this Agreement at any time. We may terminate your participation immediately and without notice if we determine, at our sole discretion, that you have violated any provision of this Agreement. Upon termination, any pending commissions that have not yet passed the 30-day validation period will be forfeited. Confirmed, unpaid commissions will be paid on the next scheduled payment cycle unless forfeiture applies.
11. Relationship of the Parties
You are an independent contractor. This Agreement does not create any employment, partnership, joint venture, or agency relationship between you and us. You have no authority to bind us contractually or represent yourself as our employee or official representative.
12. Limitation of Liability
To the maximum extent permitted by law, our total liability to you under this Agreement shall not exceed the total commissions paid to you in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages of any kind.
13. Indemnification
You agree to indemnify, defend, and hold us harmless from any claims, damages, penalties, or expenses (including legal fees) arising from your participation in the Program, your marketing activities, your breach of this Agreement, or any third-party claims related to your referral methods.
14. Governing Law
This Agreement is governed by the laws of the jurisdiction in which we are incorporated, without regard to conflict of law principles. Any disputes arising under this Agreement shall be resolved through binding arbitration or in the courts of that jurisdiction, and you consent to that jurisdiction.
15. Entire Agreement
This Agreement constitutes the entire agreement between you and us with respect to the affiliate program and supersedes all prior representations, discussions, or agreements. If any provision of this Agreement is found unenforceable, the remaining provisions remain in full effect.
Contact
For questions about this Agreement or your affiliate account, contact us through the support channel listed in your affiliate dashboard.
