We Are A Web Agency With A Passion For Design.

QA+Support Specialist

Job Description

As a QA+Support Specialist, you will engage with clients via chat, email, or Zoom. Handle quality control, troubleshooting, and support.

Number of positions: 1
Office time: 9 am to 6 pm
Working days: Monday to Friday
Candidates must be from Gujarat.

Responsibilities

Quality Assurance:
  • Assist in developing and executing test plans and test cases.
  • Perform manual testing of Web Application applications.
  • Identify, document, and track bugs and issues using a bug-tracking Web Application.
  • Collaborate with development teams to understand product requirements and provide feedback.
Customer Support:
  • Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
  • Troubleshoot and resolve basic customer issues by identifying the root cause and providing solutions.
  • Guide customers through problem-solving processes and offer solutions.
  • Document and track customer interactions and understand client needs and usage patterns to offer personalized support.

Qualification and Minimal Requirements

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • 0-1 year of experience in quality assurance and/or customer support roles.
  • Basic understanding of QA methodologies, tools, and processes.
  • Candidate having Strong problem-solving skills and attention to detail is a plus.

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