Job Description
We’re looking for a skilled Technical Support Executive to assist customers with technical queries and provide timely solutions. Ideal for candidates with 1 to 3 years of experience in tech support roles.
Job Type: Full-time
Experience: 1–3 year
Salary: Up to ₹25,000/month
Working Days: Monday to Friday
Office Time: 9 AM to 6 PM
Candidates must be from Gujarat.
Responsibilities
- Respond to technical queries via chat, email, or phone
- Troubleshoot software, hardware, or network issues
- Guide customers through step-by-step solutions
- Log issues and resolutions accurately in ticketing systems
- Collaborate with development or IT teams for escalations
Qualification and Minimal Requirements
- 1–3 years of technical support experience
- Good understanding of basic networking, OS, and troubleshooting
- Strong communication and problem-solving skills
- Experience with ticketing tools like Zendesk, Freshdesk, or similar
- Degree or diploma in IT, Computer Science, or related field
